Our customer service department is made up of a staff of fully knowledgeable "Flooring Specialists". Everyone at FaithCarpetsInc.com is extremely friendly and will spend whatever time necessary to insure you make an educated flooring decision. We realize that flooring is an expensive and long term investment and that's why we encourage you to phone us if you have any questions whatsoever. Our Flooring Specialists are Available Monday - Friday 8:30 a.m. to 5:30 p.m. EST Closed Weekends · Voice mail is available after hours. Customer Service & Order Status is Open Monday - Friday 8:30 a.m. to 5:30 p.m. EST Closed Weekends · Voice mail is available after hours.